Mercredi, 8 Juillet 2020
Dernières nouvelles
Principale » 9 out of 10 passengers satisfied with ScotRail, finds report

9 out of 10 passengers satisfied with ScotRail, finds report

26 Juillet 2017

Grumbling commuters are more likely to moan about Southern than any other train line, according to the latest national passenger survey (PDF) from the transport watchdog.

Southeastern, which operates trains across the county and in Bexley and Bromley, saw overall satisfaction increase to 81 per cent in Transport Focus' spring survey, up some ten per cent, which is the biggest improvement among those surveyed.

TransPennine Express, which has offices in York and runs trains from York to cities including Manchester and Liverpool, had a satisfaction figure of 86 per cent, down one per cent on a year ago.

Train drivers' union ASLEF held strikes in December and January, while the RMT union has organised a number of walkouts since April 2016 as part of its fight against the introduction of driver-only operation.

Satisfaction with punctuality and reliability of services rose from 73 per cent to 77 per cent in the past year, and overall satisfaction for passengers in London and the South East improved from 79 per cent to 82 per cent.

Transport Focus say while there are green shoots of improvement much more needs to be done. Just 47 per cent said it was good or acceptable. Southern, Thameslink, Great Northern and Southeastern have the lowest scores.

Unemployment rate increases slightly in June
Unemployment rose slightly across Northwest Indiana in June, though it remains relatively low and below the national average. DOL says there were 2,900 people receiving unemployment benefits last month and 2,800 in June 2016.

He said: "This recovery will be under pressure from upgrade works, industrial relationship problems and rising passenger numbers".

In the South East more than half say they get poor value for money.

"This equals our best ever result, and shows that the vast majority of our passengers are satisfied with the work ScotRail is doing to build the best railway Scotland has ever had".

Passenger satisfaction with ScotRail has increased despite concerns over vehicle parking and security on trains. These survey results are encouraging, but it's clear that there's more still to do to provide the railway that passengers in the South East deserve.

"There is more to do, which is why we are investing to improve and better connect communities across the country with major upgrades to the rail network, thousands of new carriages coming on track, and 6,400 extra services a week by 2021".

9 out of 10 passengers satisfied with ScotRail, finds report