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Principale » Twitter says its anti-abuse efforts are working

Twitter says its anti-abuse efforts are working

20 Juillet 2017

In a closed-door meeting with reporters from several outlets this week this week, Twitter said it's taking action against 10 times the number of accounts it did one year ago, and that it has suspended twice as many accounts in the last four months than it did in previous months.

In revealing the effectiveness of various tools and functions rolled out in the past year, the social media giant said that while much has been achieved, there is still much more to do.

Still, Twitter's General Manager of Consumer Product and Engineering Ed Ho says the company really, really, is getting better at dealing with this kind of thing.

A sustained push to reduce abuse on Twitter has shown promising results, the company said, citing internal data suggesting the company is taking action on significantly more hostile accounts while reducing the amount of vitriol seen by users. The company is now taking action on ten times the number of abusive accounts every day compared to the same time past year - when it was in snooze mode. "We also now limit account functionality or place suspensions on thousands more abusive accounts each day", the company said.

"There are repeat offenders who create new accounts after being suspended for violations", added Ho. "Beyond the technology, our teams are continuing to review content daily and improving how we enforce our policies".

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Over the past year or so, the company has begun collapsing abusive or low-quality tweets in replies, created more notification filters to block mentions from new and unverified accounts, and built a separate inbox for direct messages from accounts that a user does not follow. "Accounts that we put into this period of limited functionality generate 25 percent fewer abuse reports, and approximately 65 percent of these accounts are in this state just once", he said.

"Accounts that demonstrate abusive behaviour are now limited for a time, and told why".

Twitter said that communicating with people who post abusive tweets by limiting the functiionality of their accounts is key.

That may be so, but for some Twitter users there's a profound lack of clarity around the company's harassment policies and their enforcement. "However, people define abuse differently, so using these new tools, every person has control of what they see and experience on Twitter".

"We are confident that through working with industries, governments and Internet users around the world we can all help to make the internet safer for everyone".

Twitter says its anti-abuse efforts are working