UNITED Airlines CEO Oscar Munoz said Tuesday that his company will not consider firing any employees involved in the passenger dragging incident that happened on its flight from Chicago to Louisville in Kentucky on April 9.
United Airlines CEO Oscar Munoz encouraged the public, the carrier's customers and investors to patiently wait for April 30 to hear a more detailed response from the airline about how last week's passenger bumping incident will change United's policies and procedures. It also said it would no longer call on law enforcement to remove passengers.
Dao, a Vietnamese-American, was bloodied and suffered a concussion and two broken teeth in the confrontation, which created an uproar on Chinese social media. And any crew members seeking seats on a United or United Express flight will have to reserve those seats at least 60 minutes before the flight's scheduled departure. Lawyers for Mr Dao reported that their client, a physician from Pennsylvania, sought treatment for unspecified injuries at a local hospital following the incident.
United is now engaged in a sweeping review of its policies to create what Munoz calls a more "common sense approach to doing things".
Mr Munoz met with the Chinese consulate in Chicago over the possible impact to bookings from a customer being dragged off a plane but it was too early to tell if business in China had been affected by the event, the company said.
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She, however, added that she did not know if the message was conveyed by Rahul Gandhi or someone else. "When the same was brought to the notice of Rahul Gandhi, our pleas fell on deaf ears", she claimed.
Dao was removed after refusing to give up his seat to help accommodate four United personnel needing space aboard an overbooked flight.
Asked Tuesday who was to blame for the incident, Munoz said in a call to discuss United's latest earnings that "the buck stops here", in reference to himself, but that the altercation was the result of a "system failure across various levels". Many web users vowed to boycott United, charging the company discrimination, claiming that the passenger had been selected to be dragged off the plane because he was Asian.
"We are looking at a broad array of issues", Munoz said.
It has already triggered calls for a boycott of the airline by Asian groups in the United States, as well as in Vietnam and China. Highlighting that achievement, Kirby said United did not have 25 cancellation-free days in the five-year period from 2011 through 2015.
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